Terms and conditions

The operator of the website, the seller and the provider of the service is Karel Zdeněk, company ID (IČO) 23660295, place of business Plzeňská 189, 345 61 Staňkov, Czech Republic, contact e-mail info@smlouvahned.cz. SmlouvaHned.cz is the trade name of the online platform operated by this person.

These terms and conditions (the “Terms”) govern the rights and obligations between the Provider (Karel Zdeněk, company ID 23660295) and the user (the “Customer”).

The subject of the service is enabling the Customer to assemble a structured contract document from the details entered into an online form. The platform is a software tool (SaaS) for the automated creation of standardised documents — it provides neither legal advice nor legal representation. The output is a PDF file and, where ordered by the Customer, an editable DOCX file or a related annex or checklist, intended for a final review and signature.

Document types currently available: residential lease, sublease, purchase agreement, vehicle purchase agreement, gift agreement, work contract, loan agreement, non-disclosure agreement (NDA), employment contract, agreement to perform work (DPP), service agreement, cooperation agreement, power of attorney, acknowledgement of debt.

The PDF opens in any current PDF reader and prints on A4. The optional DOCX is intended for current Microsoft Word, LibreOffice or another editor supporting Office Open XML; the appearance may differ slightly between editors. The files carry no DRM and require neither an account nor a subscription.

The contract between the Provider and the Customer is formed on completion of the order — that is, by filling in the form and successfully completing payment. The Customer acknowledges that the details entered must be true and complete.

The Customer is obliged to check the generated document before using it. The Provider is not liable for damage arising from incorrect completion of the form.

The Provider is not a VAT payer. The prices stated are final.

Payment is made through the secure Stripe payment gateway (by card). Immediately after payment is confirmed, the Customer is given a download link on the page and the link is sent to the delivery e-mail address, which is mandatory.

The link for downloading the document and any ordered add-ons is active for 7 days (Základní dokument) or 30 days (Rozšířený dokument and thematic packages) from the moment of payment. If the Customer purchases the 90-day availability add-on, the link is available for 90 days from payment. After that period the document may become unavailable because the temporary storage is deleted automatically. We recommend saving the document in a safe place immediately after downloading it. If you encounter any problem, contact us at info@smlouvahned.cz.

The Customer bears full responsibility for the accuracy and truthfulness of the details entered into the form. The Provider is not liable for damage arising from incorrect completion or from use of the generated document contrary to applicable law.

The templates are designed for typical standard situations and may not be suitable for atypical or disputed cases. The Provider provides neither legal advice nor legal representation.

The Provider’s total liability for damage incurred by the Customer in connection with a single order is limited to the amount actually paid by the Customer for that order, unless mandatory law provides otherwise. This limitation does not apply in the case of intent or gross negligence on the part of the Provider.

Submit a complaint to info@smlouvahned.cz. We will handle a complaint within 30 days of its delivery.

A complaint may be raised in particular where the generated document does not correspond to the details entered (a technical fault of the system). A complaint does not cover inappropriate use of the document or errors caused by incorrect completion by the Customer.

The Customer is entitled to turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI) as the body for out-of-court resolution of consumer disputes. A proposal for out-of-court resolution can be filed at adr.coi.cz.

The European platform for online dispute resolution (ODR) was discontinued on 20 July 2025. Please use the Czech Trade Inspection Authority portal above instead.

After paying for a work contract, the Customer may open a “job” free of charge: an overview with the deadline, phase, tasks, history and optional e-mail deadline reminders (30, 14, 7 days and 1 day before the deadline). The reminders are functional notifications about the Customer’s own job, not commercial communications, and can be switched off at any time. Opening a job requires no registration — access is tied to a return link sent to the delivery e-mail address of the order. The link is valid for 30 days; the Customer may invalidate it at any time and delete or export the job.

Within a job the Customer can create follow-up documents (handover protocol, change order, confirmation of additional work, defect record, notice of defects and request for their removal) from the details the Customer supplies. For jobs opened from the Zakázka Plus package these documents are included in the package price; otherwise each document costs 99 Kč and constitutes digital content under clause 04 (express consent to immediate delivery, loss of the right of withdrawal upon complete delivery). The document is available for download for the duration of the job.

A job with no activity is deleted automatically 12 months after the last change, a closed job 6 months after closing (a fixed date); an unpaid draft follow-up document stops being displayed 30 days after creation and is removed automatically no later than the following day. The content of the contract, the counterparty’s contact details and the payment identifier are not copied into the job. The Provider is not responsible for the Customer meeting deadlines; the reminders are a supporting tool, not a legal service.

The generated document is owned by the Customer and may be used for personal and business purposes. The templates, the software and the visual design of the SmlouvaHned platform are the intellectual property of the Provider and may not be copied or distributed without consent.

These Terms are governed by the law of the Czech Republic. Any disputes will be resolved by the court having subject-matter and territorial jurisdiction.

The Provider is entitled to amend the Terms unilaterally. The Provider will inform consumers of material changes by publishing the updated version here and by sending information to the e-mail address given with the order, at least 14 days before the change takes effect. A change to the Terms does not affect orders completed before it took effect. The current wording of the Terms is always available at smlouvahned.cz/obchodni-podminky.